Three steps. No paperwork.
Enter your details
Enter your insurance details in the portal. We check eligibility for you.
We check your coverage
Where your plan needs pre-authorisation, our admin team submits it for you and keeps you posted. Many approvals come back the same day; some insurers take longer.
Clear, transparent billing
We bill your insurer directly. You only pay your co-pay (if any) on the day.
Our UAE partners.
Insurance, answered.
Can't find your question? Our Chat agent is trained on every partner's policy rules.
What if my plan requires pre-authorization?
Our admin team submits the request on your behalf at booking. Approval usually takes 2 to 3 working days, and we'll keep you posted. Book a few days ahead if your plan needs pre-authorization.
Can I claim reimbursement if my insurer isn't on your list?
Absolutely. We'll provide a detailed medical invoice and report for you to submit. Most international insurers (Aetna International, Cigna Global, GeoBlue, WPA) reimburse us as an out-of-network provider.
Is there a co-payment?
It depends on your plan. Co-pay is confirmed before your visit.
What does a session cost if I pay myself?
Self-pay rates in Dubai:
- Physiotherapy, chiropractic, osteopathy and gait analysis: AED 650 first visit, AED 550 each follow-up
- Doctor consultation with a specialist (orthopedic surgery, family medicine, sports medicine, physiatry): AED 650
- Doctor consultation with a consultant: AED 790
Prices are per session and include the clinician's assessment and treatment plan.
How much is a DEXA scan or a pair of custom insoles?
- DEXA total-body composition scan at DISC Diagnostics: AED 1,500
- Custom insoles: AED 1,500
- Flip-flops: AED 1,700, sandals: AED 1,900 (both available after six months of wearing your normal insoles)
X-ray and ultrasound are quoted on referral. Ask us for the exact fee before you book.
How are treatments like PRP or regenerative injections priced?
These are priced after a consultation, because the fee depends on the number of sites treated and the plan your doctor recommends.
You'll get an itemised quote before anything is scheduled. Most plans do not cover them, so budget for them as self-pay.
Is there a fee if I cancel or reschedule?
Only if you change an appointment less than six hours before it starts. That carries a AED 250 late cancellation fee, which insurance does not cover.
Give us more than six hours' notice, by portal, WhatsApp or phone, and there's no charge.
